Frequently Asked Questions

If I am not happy with my order, can I get my money back?

Nearly every single one of our products come with a standard 7-Day Money-Back Guarantee. That means you have 7 days from when it’s delivered to make sure the equipment you ordered is perfect for you. 

Will I get personalized, one-on-one customer service as a wholesale customer?

One of the biggest advantages our clients enjoy is wholesale prices. But just because you buy in bulk and get discounted rates, doesn’t mean we treat you like a number. Our Customer Service Team is here for you.

Does my device come with software?

Pre-loaded software varies by model, but most machines come with the operating system noted in the product information. Additional software such as Microsoft Office is not included.

Has my device been tested?

Every machine that we ship has been fully tested and configured to work (and look) like new.

Do you sell any major brands?

Yes! We sell devices manufactured by the leading technology brands, including Apple, Dell, HP, Lenovo, Acer, Samsung and more. 

Do you accept bulk orders?

Yes! Logical Wireless is happy to offer wholesale pricing and discounts based on the size of your order. 

Why buy refurbished IT equipment from us?

With Logical Wireless, you get like-new refurbished equipment, tailored to your budget. Top-quality restored devices for a fraction of the cost? It’s a no-brainer, regardless of the size of your organization. 

How do I know I’m getting certified, built-to-last devices?

We are a top-caliber refurbisher—so you are confident knowing the equipment we provide is refurbished to the highest standards, functionally and cosmetically restored to “showroom” condition, and will serve you for years to come

Where did my machine come from, originally?

Logical Wireless only sources inventory from environmentally conscious professional organizations—never individuals. What does this mean to you? Top of the line, business-grade IT devices. 

Does buying refurbished devices make my organization “greener”?

Our parents raised us to “waste not, want not”—so why contribute to the millions of tons of technological waste that wind up in landfills every year? When you buy top-grade restored devices from Logical Wireless you become a greener, more environmentally-conscious company. And make your parents happy. 

Who rebuilt this refurbished laptop I just got from Logical Wireless?

At Logical Wireless, top-notch workmanship is paramount. That’s why we only employ experienced, professionally trained technicians who make sure that every product performs like new. Sometimes better. 

Does ‘refurbished’ mean ‘off-brand’?

Absolutely not. We provide devices manufactured by your favorite and trusted brands, like Apple, Dell, HP, Lenovo, Acer, Samsung, and more, restored to their original factory conditions and functionality. 

What if I change my mind about my order?

Every product you purchase from Logical Wireless comes with a 7-day money back guarantee, no questions asked, and a 30-day limited warranty. Not-so-fine print: if something’s wrong with your order, shipping’s on us. Simply changed your mind? You pay shipping costs.