Samsung Galaxy S10

Refurbished is not the same thing as used or secondhand. The sellers we partner with are held to rigorous quality guidelines that ensure every item we sell runs like new. The refurbishment process includes meticulously cleaning, testing, and assessing every item, as well as replacing aging parts with high-quality new components.

The commercial warranty protects you against all types of defects for 30 days. It doesn’t apply in the event of accidental breakage or software problems — but, we offer great BackUp protection for that.

All orders are processed and shipped from our warehouse. We ship via USPS.

• Shipping Times: Please allow 1-2 business days for order processing. Once your order ships, you’ll receive a tracking number via email. Delivery times may vary depending on your location.
• Shipping Costs: Shipping costs are calculated at checkout based on your order total and shipping address.
• Tracking: You can track your order’s status using the tracking number provided in your shipping confirmation email.
• Lost or Damaged Packages: If your package is lost or damaged during shipping, please contact us immediately. We’ll assist you in filing a claim with USPS.

Please note: We cannot be responsible for shipping delays caused by factors beyond our control, such as inclement weather or carrier disruptions.

Yes, you can purchase insurance for your order at checkout. Insurance provides additional protection against loss or damage during shipping. The cost of insurance will be calculated based on the declared value of your items.

If your package is lost or damaged, please contact our customer service team immediately. To file an insurance claim, you’ll need to provide the following information:

• • Your order number
  • Tracking number for the lost or damaged package
  • Description of the lost or damaged items
  • Proof of purchase or value for the items (e.g., receipts, invoices)
  • Any photos or documentation related to the damage

Note: In rare cases where there is suspicion of criminal activity, the shipping carrier may involve law enforcement. However, this is not typically necessary for individual package losses.

We’ll guide you through the claims process and assist you in filing a claim with the shipping carrier.